You will have a mixture of classroom-based modules, customer service skills and role play practice.  You will have opportunities to develop skills such as teamwork, communications and time management. There will also be opportunities for relevant work experience. You will be expected to complete assignments and exams throughout the year. Course work will consist of a combination of onsite & online learning. Visits are also arranged to businesses and events during the year.

A full Award is granted on passing the relevant QQI components. You will be assessed throughout and at the end of the year (Continuous Assessment). On successful completion of each QQI component, you will be awarded a Pass, a Merit, or a Distinction grade.

If you are enthusiastic about working in the tourism and hospitality sector, this course offers extensive customer service and front office reception skills training.

• Customer Service
• Reception & Front Office Skills
• Word Processing
• Principles and Practice of Selling
• Tourism Principles & Practice
• Tourism Information & Administration
• Personal & Professional Development
• Travel Agency Service Skills
• French (option)

A student over 16 years seeking entry to this programme does not need a previous formal qualification.  Should the student have previous qualifications, one of the following may be advantageous for admission to the programme:

• Leaving Certificate/LCA
• QQI Level 4 Award
• Students who may not have formal academic requirements but who have the ability to successfully participate on the course will be considered. (RPL Recognition of Prior Learning)
• Mature applicants welcome
• If English is not your first language you may be asked to complete an English assessment 

On completing this award, students secure employment in areas such as business administration, customer service, hotel and hospitality sectors, and tourism businesses.