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Certificate in Applied Management (Human Services) – Level 6

-Created 10-07-2020

Human Services

location Marino Institute of Education

Course Title:   Certificate in Applied Management (Human Services) – Level 6
Course Category:   Human Services
Duration:   1 Year
Entry Requirements
Applicants must be 23 years at time of application OR have successfully completed the Leaving Certificate/QQI/FETAC Level 5 Certificate. Applicants are expected to be currently working in the human services, community or not for profit sector and need to be able to apply their learning to an appropriate work setting.

Please note that the OTC is not registered with the Department of Justice on the ILEP (Interim List of Eligible Providers) and therefore cannot accommodate any international applicants seeking an education visa.
Course Content
1. Managing for Regulation & Inspection
The regulatory environment
The application of regulations
Preparing for the regulatory inspection process
Engaging with the regulatory inspection visit

2. Management, Professional Development & Ethics
Introduction to management theory
You and your role as a manager
Skills for personal effectiveness
Ethical considerations in management

3. Key Management Skills: Teamwork, Leadership & Communications
The people you manage
Groups, leadership and teamwork
Managing conflict
4. Essential Employment Law
Contracts, disciplinary & grievances procedures
Unfair Dismissals Act (1977 – 2007)
Equality, health & safety
Recruitment and selection
An introduction to employment law

5. Budget Management
Concept of budgeting
Income & expenditure, getting the balance right
Planning, implementing and monitoring the budget

6. Managing Service Quality & Safeguarding
Selecting a quality system
Total Quality Management
Quality for human service organisations
Managing the process of safeguarding
The Certificate in Applied Management (Human Services) is a one-year professional development programme created for people working in the human services, community and non-profit sector. It will:

Develop your understanding of the specific management skills required to deliver quality services in the sector
Provide you with the tools needed to supervise, lead and manage a team
Help you understand the statutory and regulatory environment in which you operate
Satisfy the management qualification requirements set out in the HIQA Standards
Learning Outcomes
After successfully completing the course you should:

Understand the principles of First Line Management and how they relate to your area of responsibility
Recognise the professional development and ethical issues that are driving contemporary Person Centred Human Services
Have started to develop key management skills around Communications, Effective Teamwork, Leadership, Risk Management, Motivation and Conflict Management
Be familiar with the legislative and regulatory environment in which your organization operates and how this impacts on the role of the manager
Have an understanding of the financial and economic context in which the human services, community and non-profit sectors operate and recognize the management decision making challenges this presents
Understand the management issues that need to be considered to ensure that the best possible service quality is delivered
Awarding Body
Awarding Body:   QQI
Course provider information
Contact person:   Conor Murray
Course Email:
Contact:   35312988544
Institute:   Open Training College
Location:   Marino Institute of Education

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