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Donor Relations Officer

Category:  Communications
Contract Type:  Full-Time
Address:  Dublin
Posted:  13-10-2020

Requirements

Experience:  Minimum Experience 3 Year
Career Level:  Experienced (Non-Manager)

Job Status

Start Publishing:  13-10-2020
Stop Publishing:  11-11-2020

Description

Plan International are seeking a Donor Relations Officer to play a crucial role in our Public Engagement Team.


The Donor Relations Officer will take excellent care of Plan International’s generous donors. Duties will include processing of income from supporters, recording donations, and thanking supporters.


The Donor Relations Officer will be the initial point of contact with Plan International supporters. The role holder will support campaigns, respond to donor queries, and provide the highest standard of donor care.


The Donor Relations Officer will work across the organisation to ensure supporters receive the best possible experience with Plan International Ireland.


 Key roles and responsibilities


To develop the best possible donor relationships and contribute to the best possible communication with donors to ensure all donor communications are dispatched on schedule.


To deal with queries from supporters in a respectful and professional manner.


To thank all donors for their gifts.


To process all donations from the general public, schools, parishes and all other supporters. To ensure donations are allocated to the appropriate funds in accordance with the wishes of the supporter.


To record all donations and all related details on the CRM platform.


To ensure the donor database is maintained to a high standard and that all data is input accurately.


To support relationships with key stakeholders as required, and to represent and maximise Plan International Ireland’s profile at fundraising and advocacy events, meetings and networking events.


To process tax forms to support annual tax refund applications.


To contribute to content development for digital communications and update social media when required.


To be informed on relevant development issues and promote positive and consistent messaging to all stakeholders.


To ensure that all activities undertaken on behalf of Plan Ireland externally or internally, are executed in accordance with the overall aims of the organisation and in line with Plan’s policies and procedures.


To participate in training and other activities as requested by the organisation.


To support the Head of Public Engagement, CEO and other relevant staff and keep them informed of pertinent sponsorship related matters.


Other duties as required by the Head of Public Engagement.


Person specification


Skills and abilities


You will have excellent communication skills and high attention to detail.


You will have high levels of initiative.


You will have a commitment to gender transformation.


You will have experience of cash handling and an excellent telephone manner.


You will have the ability to work well under pressure and to achieve deadlines as part of a cohesive team.


You will have a proven ability to work on own initiative with problem solving skills and the ability to resolve queries/complaints as and when they arise.


You will be fluent in English.


You will ideally have experience in providing customer care.


Competencies


Strong communications and networking skills.


Good time management and organisational skills:


Proven creativity


Ability to influence, advocate and profile our work.


A self-starter who is willing to adapt to change


Qualifications


You will be educated to Degree level, or equivalent experience


 Salary and benefits


Plan International Ireland operates a salary scale, as well as a broad range of employee benefits.


For the candidate with the required experience and passion for the role, Plan international offers a competitive package of salary and benefits.


In addition to salary, Plan International Ireland provides a number of employee benefits, some of which include:


Private Health Insurance for all employees (from commencement date)


Matching company pension contributions up to 5% (once probation is complete)


Flexible working hours (core hours of 10am to 4pm daily, minimum of 37 hours per week)


Commitment to training and development 25 days annual leave


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