Line Manager - (Permanent ) - Galway Area
Company Information
Tesco Ireland
Details
Salary

Not disclosed

Location

   Galway 

Description

About the role

Tesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in Serving Ireland’s Shoppers a Little Better Everyday. We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable. Tesco Ireland is committed to developing individuals' talents and supporting professional development as a dynamic business that values people with strong leadership skills and an entrepreneurial attitude.

THE ROLE

Tesco Ireland is currently seeking to appoint a Line Manager who will have responsibility for supporting and leading a department and a team of people to deliver the best shopping trip for our customers. This role will report to the Deputy Manager and will ensure that we are serving Irelands shoppers a little better every day.

You will be responsible for

  • Creating an inspiring and welcoming environment for my colleagues and customers
  • Be responsible for the store when the Store Manager/Deputy Manager are not present
  • Ensure that my team are fully trained and validated in their role
  • Creating an environment of two-way communication, inspiring a culture of trust
  • Coaching and managing colleagues to enable them to deliver their daily priorities and be in the right place at the right time to enable them to deliver our customers’ needs
  • Review reports and systems to enable you to deliver the right improvements for customers and colleagues
  • Driving a culture of zero food waste, managing date codes and making sure no food suitable for human consumption goes to waste
  • Recruiting the best colleagues for our team, selecting those passionate about our customers
  • Understanding the cleaning specifications for your store and ensuring that the plan is delivered through your team and by leading by example
  • Manage stock control activities, warehouse layout and processes to ensure all colleagues can complete their routines right first time.
  • Root causing any incorrect prices, overcharges, refunds and label routines to ensure customers are charged the correct price at all times.
  • Manage the front-end operation to ensure that customers do not queue
  • Recognise when colleagues give great service and give feedback where necessary in relation to poor colleagues not giving great service.

You will need

For the ‘Line Manager’ role you have a demonstrated track record of:

o    Being passionate about delivering the right way for customers and colleagues

o    Being adaptable and agile in your thinking

o    Delivering key objectives in a fast-paced environment

o    Being the ‘Go To’ person for all queries for your department

o    Shaping and influencing at the most senior level

o    Previous Retail Experience preferred in a similar role

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

  • Competitive Salary
  • Bonus Scheme*
  • Colleague Clubcard 10% discount increasing to 15% starting on the last Friday of each month for 3 days(including a 2nd card for a family member)*
  • Life Assurance
  • Pension Scheme*
  • Save As You Earn Scheme*
  • Paid Family Leave
  • Bike to Work
  • Long Service Awards
  • Commuter Scheme
  • Wellbeing Initiatives

*Entry requirements and rules of the scheme apply

 

Company Information
Tesco Ireland
Ready to upskill?
Training courses suggestions are for guidance purposes only. Always seek professional advice from qualified career guidance counsellors.
International Career Institute
Enrolling: Ongoing
International Career Institute
Enrolling: Ongoing
There are certain skills you need to manage a retail outlet. Our Retail Management course is designed in conjunction with major retailers and helps you learn the skills you need quickly and conveniently.
The Open College
Enrolling: Anytime
The Open College
Enrolling: Anytime
This newly updated QQI Level 6 Customer Service course is designed to enable the learner to gain a detailed understanding of the customer service function within an organisation and to facilitate the development of effective customer service skills. The programme is suitable for persons already working in a customer services role who would like a recognised qualification to support their practical experience. It is also suitable for persons that are new to the customer services function and have no prior knowledge of the role, who would like to enhance their curriculum vitae and employment options with additional knowledge, skills and qualifications
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