Course Provider

Course Provider

Receptionist Skills

-Created 07-07-2020
category

Secretarial / Admin / PA

location Live, Interactive, Online

Information
Course Title:   Receptionist Skills
Course Category:   Secretarial / Admin / PA
Duration:   3 x mornings
Entry Requirements
Role of Receptionist
Time Management: Planning, scheduling, managing priorities & dealing with interruptions
Phone Management: Verbal communication techniques, best practice for \\\\\\\"On-Hold\\\\\\\" calls, managing cultural and language difficulties, taking messages, managing expectations, voicemails
Email Management
Communication Techniques & Customer Interaction: The Communication Cycle, promoting positive language, verbal and non-verbal communication, barriers to effective communication, two-way communication, dealing effectively with complaints
Other areas of responsibility including workspace, post, petty cash and courier management
Course Content
Role of Receptionist
Time Management: Planning, scheduling, managing priorities & dealing with interruptions
Phone Management: Verbal communication techniques, best practice for \\\"On-Hold\\\" calls, managing cultural and language difficulties, taking messages, managing expectations, voicemails
Email Management
Communication Techniques & Customer Interaction: The Communication Cycle, promoting positive language, verbal and non-verbal communication, barriers to effective communication, two-way communication, dealing effectively with complaints
Other areas of responsibility including workspace, post, petty cash and courier management
Description
The role of the Receptionist is key in any organisation. You are often the first person that a client, customer or visitor interacts with when making contact with your organisation, so you are essentially the face and voice of your company. For this reason, you play an extremely important role in the representation of your organisation.

Receptionists need to be resourceful, adaptable, highly organised and of course, great communicators, with the ability to keep calm under pressure and multi-task effortlessly.

On this course, you will learn more about the typical roles & responsibilities of a Receptionist, what skills you need to have (or to improve on) to excel in your role, as well as getting practical advice on what you need to know and what you need to have to be effective in your role.

You will also learn and practice techniques to promote positive language, action words and empathy statements to improve customer relations and promote a positive image for your organisation.
Learning Outcomes
Improved understanding of your role and responsibilities
More effective and efficient organisational patterns
Developed techniques to enhance verbal & written communications
Increased confidence in and mechanisms for dealing with with criticism, anger and conflict
Start Date
Start Date:   Please see our site for details
Course provider information
Contact person:   Irish Times Training
Course Email:   courses@irishtimes.com
Contact:   (01)4727 101
Institute:   Irish Times Training
Location:   Live, Interactive, Online