Back To Work Connect Terms and Conditions<\/p>\n\n\n\n
This standard agreement covers all users of the BTWC website, including visitors, registered members, jobseekers, course seekers and employers.<\/p>\n\n\n\n
Who we are and how to contact us<\/strong><\/p>\n\n\n\n Back To Work Connect Ltd is a company incorporated in Ireland (company number 658117) whose registered office is at Unit 11 Naas Road Business Road, Muirfield Drive, Inchicore, Dublin 12 (BTWC).<\/p>\n\n\n\n Contact us e-mail: info@backtoworkconnect.ie<\/a>.<\/p>\n\n\n\n By Using The Website You Accept These Terms<\/strong><\/p>\n\n\n\n The following terms and conditions (the Terms) apply to your use of the Website and any related services provided by us in connection with the Website (Services<\/p>\n\n\n\n We recommend that you print a copy of these terms for future reference.<\/p>\n\n\n\n 1 About us and these terms<\/strong><\/p>\n\n\n\n 1.1 Back To Work Connect Ltd (BTWC, we, us or our) operates https:\/\/backtoworkconnect.ie\/. Company number: 658117. Registered office: [confirm the registered office stated in the supplied terms]. Contact: info@backtoworkconnect.ie.<\/p>\n\n\n\n 1.2 These terms cover use of our website, member accounts, job and course listings, resources, community supports and related services. Sections 9 to 13 also apply to employers, recruiters, education providers and other organisations purchasing or advertising services (Advertisers).<\/p>\n\n\n\n 1.3 Please read these terms before using the services. We ask you to accept them when registering or purchasing. Browsing the website does not by itself create a paid order. If you act for an organisation, you must have authority to bind it.<\/p>\n\n\n\n 1.4 A signed customer agreement or expressly agreed order governs the specific services purchased. Where there is a conflict, its expressly agreed provisions take priority over these general terms for that order. A separate data processing agreement governs processing carried out on a customer\u2019s behalf, where applicable. Mandatory legal rights always take priority.<\/p>\n\n\n\n 2 What BTWC provides<\/strong><\/p>\n\n\n\n 2.1 BTWC is an education and employment career hub supporting midlife workers, returners and career changers, and helping employers reach experienced talent. Services may include a returner-friendly jobs board, course directory, personalised Back to Work Roadmap, resources, job alerts, community events, employer spotlights, recruitment reviews and training.<\/p>\n\n\n\n 2.2 BTWC is not a recruitment agency. Unless a separate written agreement expressly provides otherwise, we do not recruit or select candidates for employers, employ jobseekers, or guarantee interviews, job offers, course places or employment outcomes. Employers make their own recruitment decisions; education providers make their own admissions decisions.<\/p>\n\n\n\n 2.3 The Roadmap and related tools provide guidance based on the information you supply. They are not an assessment of employability or a guarantee of readiness for a particular role. Resources and workshops provide general information rather than individual legal, medical, financial or other regulated professional advice.<\/p>\n\n\n\n 2.4 If we introduce an independent coach or other provider, any services you book directly with that provider are governed by your agreement with them. We will identify separately any service supplied by BTWC itself.<\/p>\n\n\n\n 3 Accounts and account security<\/strong><\/p>\n\n\n\n 3.1 Accounts may be available to jobseekers, course seekers and Advertisers. You must provide accurate registration details, keep them current and use your account only for its intended purpose. An organisation must authorise its account users.<\/p>\n\n\n\n 3.2 Keep passwords and authentication details secure and do not share them outside authorised users. Tell us promptly at info@backtoworkconnect.ie<\/a> if you suspect unauthorised access. You are responsible for activities you authorise through your account; this does not remove our responsibility for our own security obligations.<\/p>\n\n\n\n 3.3 You may request account closure by contacting us. Closing an account does not automatically cancel a paid contract or remove outstanding payment obligations. We will handle deletion and retention under our Privacy Policy and legal obligations; account closure does not mean every record is immediately erased.<\/p>\n\n\n\n 4 Acceptable use<\/strong><\/p>\n\n\n\n 4.1 You must use the website lawfully and respect other users. Do not post fraudulent opportunities, misleading information, discriminatory or unlawful requirements, abusive or defamatory material, or content that infringes another person\u2019s rights.<\/p>\n\n\n\n 4.2 Do not impersonate another person or organisation, obtain unauthorised access, introduce malware, disrupt the service, collect personal data without a lawful basis, or use accounts or listings for unsolicited marketing unrelated to their purpose.<\/p>\n\n\n\n 4.3 Do not scrape profiles, CVs, contact details or other personal information. Automated extraction, bulk copying or reuse of listings and resources requires our written permission, except where authorised by law. This does not prohibit ordinary use of accessibility technology or a search engine indexing public pages in accordance with our published technical instructions.<\/p>\n\n\n\n 4.4 Do not upload confidential employer documents or third-party personal information unless you have authority and a lawful basis to do so. Never submit passwords, payment card details or unnecessary sensitive information through tools or public listings.<\/p>\n\n\n\n 5 Information and third party websites<\/strong><\/p>\n\n\n\n 5.1 Users and Advertisers are responsible for the accuracy, lawfulness and permissions of content they submit. We may review, edit or moderate listings, but a listing does not establish that we have independently verified every detail.<\/p>\n\n\n\n 5.2 Check role requirements, working arrangements, eligibility, pay, course fees, accreditation and closing dates directly with the relevant organisation. Opportunities may change or close after publication.<\/p>\n\n\n\n 5.3 Applications commonly take place on an employer\u2019s external website. Where you leave BTWC, the other provider\u2019s terms and privacy information apply. Unless we expressly agree otherwise, we do not control its application process, website availability or response to your application.<\/p>\n\n\n\n 5.4 Returner-friendly descriptions and badges indicate participation in our service or the criteria we communicate for that programme. They are not a guarantee of a specific recruitment decision, workplace experience or legal compliance.<\/p>\n\n\n\n 6 Your content and permissions<\/strong><\/p>\n\n\n\n 6.1 You retain ownership of the material you submit. For content intended for public publication, such as job advertisements, course listings, approved spotlights and employer logos, you grant BTWC a non-exclusive, royalty-free licence to host, reproduce, format, display and promote it only as reasonably necessary to deliver the agreed services. We may use service providers for those purposes subject to appropriate obligations.<\/p>\n\n\n\n 6.2 This licence does not authorise unrelated commercial exploitation of your content. Promotional use must remain within the agreed service and any written brand restrictions. You must have the necessary rights and permissions before submitting material.<\/p>\n\n\n\n 6.3 Private account information, CVs, Roadmap responses, support enquiries and other personal information are not public advertising content and are not made non-confidential by these terms. Their use, visibility and sharing are governed by the Privacy Policy, your applicable settings and any relevant service agreement.<\/p>\n\n\n\n 6.4 When public content is withdrawn or an agreement ends, we will stop new promotional use and remove live content within a reasonable time, subject to legal retention duties. Previously distributed newsletters, lawful archives, backups and third-party cached copies may remain. We do not guarantee deletion of material outside our control.<\/p>\n\n\n\n 7 BTWC resources and branding<\/strong><\/p>\n\n\n\n 7.1 BTWC or its licensors own the website design, branding, tools and original resources. You may download and use resources for your own career development, and share links to public pages. Any separate licence attached to a resource governs additional permitted use.<\/p>\n\n\n\n 7.2 Without written permission, do not resell resources, republish them as your own, remove attribution, reproduce the Roadmap or its underlying content for a competing service, or use our content to train a commercial AI system, except where the law permits.<\/p>\n\n\n\n 7.3 Organisations may use resources internally only where the resource licence or their agreement permits it. Use of the BTWC name, logo or returner-friendly badge requires our written permission and compliance with the applicable brand instructions. Advertiser branding is subject to section 6 and any customer-specific schedule.<\/p>\n\n\n\n 8 Events and digital tools<\/strong><\/p>\n\n\n\n 8.1 Event descriptions will state the format, date, price if any and material booking conditions. Treat participants respectfully and do not share another attendee\u2019s personal information or record a session without permission.<\/p>\n\n\n\n 8.2 If a session will be recorded, we will tell attendees beforehand and explain intended use and participation options. Recording and publication of personal information require an appropriate lawful basis and privacy information; accepting these terms alone does not provide blanket consent.<\/p>\n\n\n\n 8.3 If BTWC cancels a paid event, we will offer a refund of the event fee or an alternative that you may choose to accept. If there is a material change to a paid event, you may decline the alternative and request a refund. Customer cancellation conditions must be disclosed before booking and cannot override statutory rights.<\/p>\n\n\n\n 8.4 Where a tool uses AI, outputs may be incomplete, inaccurate or biased. Check outputs before using them in a CV, advertisement or decision. Do not use them as the sole basis for recruitment or other decisions about an individual. Information about any external AI processing must be provided through the relevant tool notice and Privacy Policy.<\/p>\n\n\n\n 9 Advertiser orders and service scope<\/strong><\/p>\n\n\n\n 9.1 An order must identify the services, price and applicable VAT, contract period, start date, payment terms and material limits. An invoice request is not automatically acceptance of an order. A contract is formed when we accept the order in writing or through a stated checkout confirmation process.<\/p>\n\n\n\n 9.2 An annual package, pay-as-you-go listing or advertising credit purchase provides only the entitlements described in the accepted order. Unlimited listings, managed uploading, spotlights, reporting or training are included only where specified.<\/p>\n\n\n\n 9.3 We do not guarantee a listing position, level of traffic, number of applications, hires or financial return unless a separate written agreement expressly guarantees a particular deliverable. Paid or featured placements will be identified where applicable.<\/p>\n\n\n\n 9.4 For managed accounts, we upload or update material using the agreed source or customer instructions. The Advertiser remains responsible for the role details, recruitment process and timely notification of changes. We remain responsible for performing our agreed work with reasonable care and skill. For unmanaged accounts, the Advertiser uploads and maintains its own listings.<\/p>\n\n\n\n 10 Listings and fair recruitment<\/strong><\/p>\n\n\n\n 10.1 Advertisers must have authority to advertise genuine roles, courses and services. Listings must give accurate material information and functioning application or enquiry links. Notify us promptly, or update your listing, when a role is filled, a course is unavailable or a closing date changes.<\/p>\n\n\n\n 10.2 Listings and recruitment or admissions practices must comply with applicable equality, employment, consumer, intellectual property and data protection law. Requirements must be relevant and lawful. Do not suggest that an unlawful age restriction or exclusion of people with career breaks is acceptable.<\/p>\n\n\n\n 10.3 Do not seek unnecessary sensitive information or criminal offence data. Where such information is lawfully required, collect it through an appropriate secure process with the necessary legal basis and safeguards. Do not request it through a public advertisement or public account field.<\/p>\n\n\n\n 10.4 We may suggest clearer or more inclusive wording. Material changes to role requirements require the Advertiser\u2019s approval; assistance with wording does not transfer the Advertiser\u2019s legal responsibilities to BTWC.<\/p>\n\n\n\n 11 Payment credits and renewal<\/strong><\/p>\n\n\n\n 11.1 Fees, taxes and the payment schedule are as stated before purchase and in the accepted order. If an invoice is issued, payment is due by the date shown. Business prices may be quoted excluding VAT where clearly stated; consumer prices must show the total payable.<\/p>\n\n\n\n 11.2 Payments are processed through the payment provider identified at checkout. Payment data is handled as explained in our Privacy Policy and that provider\u2019s privacy information. These terms do not authorise BTWC to retain full card details.<\/p>\n\n\n\n 11.3 For advertising credits, the offer and confirmation must state how many credits a listing uses, listing duration, any expiry date, redemption method and any transfer restrictions. We will not introduce an undisclosed expiry date retrospectively. Credits have no cash redemption value except where a refund is required under these terms or law.<\/p>\n\n\n\n 11.4 If we reject a proposed listing before publication because it cannot meet these terms, the applicable credit remains unused. If no compliant replacement can be agreed, you may request a refund of the amount paid for that unused credit.<\/p>\n\n\n\n 11.5 Packages end on the stated end date and do not renew automatically unless automatic renewal is expressly agreed before purchase. Where agreed, the renewal period, price mechanism, notice and cancellation process must be stated in the order. Closing an account does not substitute for that cancellation process.<\/p>\n\n\n\n 11.6 We may suspend affected paid services for overdue undisputed fees after written notice and a reasonable opportunity to pay. We will seek to resolve a genuine invoice dispute before suspending the disputed service.<\/p>\n\n\n\n 12 Business cancellation and service failures<\/strong><\/p>\n\n\n\n 12.1 This section applies to purchases made for business purposes. Unless the order provides otherwise, a customer who cancels for convenience after delivery has started is not entitled to a refund for services delivered or committed resources. Before delivery starts, contact us to agree cancellation and any reasonable evidenced costs already incurred. No blanket forfeiture applies to undelivered services under this clause.<\/p>\n\n\n\n 12.2 If either party materially breaches an order, the other may give written notice describing the breach and a reasonable opportunity to remedy it. If it remains unremedied, the affected order may be terminated. Immediate suspension may be appropriate where needed to address unlawful content, a serious security risk or a legal requirement.<\/p>\n\n\n\n 12.3 If BTWC ends an order for convenience or cannot deliver a material agreed service, we will refund the prepaid amount attributable to the undelivered part, unless you choose an agreed replacement or credit. Service issues will first be addressed through a reasonable correction, extension or other agreed remedy. This does not remove other rights available under law or an agreed customer contract.<\/p>\n\n\n\n 13 Reporting and personal information<\/strong><\/p>\n\n\n\n 13.1 Website reports reflect the available measurement tools, period and methodology. Job views are not unique applicants. Apply Now figures generally measure clicks away from BTWC towards an application destination; they do not establish a completed application, eligible applicant, interview or hire.<\/p>\n\n\n\n 13.2 Where reports distinguish listings from consolidated unique opportunities, the method will be explained. Bots, consent settings, repeated visits, refreshed listings and external systems can affect measurement. Any benchmark must be described with its relevant basis and limitations.<\/p>\n\n\n\n 13.3 Employer insights should use aggregated or appropriately anonymised information. Identifiable member information is shared only where a lawful basis and appropriate privacy information permit it, not merely because an Advertiser has purchased a package.<\/p>\n\n\n\n 13.4 Each party must meet its data protection obligations. Where each independently determines the purposes and means of processing, each acts as a controller for that processing. If one processes personal data on the other\u2019s instructions, the parties must put the required processing agreement in place before doing so. These terms alone are not a data processing agreement.<\/p>\n\n\n\n 14 Confidentiality privacy and communications<\/strong><\/p>\n\n\n\n 14.1 Each party must protect non-public information reasonably understood to be confidential and use it only for the agreed purpose. Disclosure is permitted to authorised staff, advisers or service providers who need it and are subject to appropriate duties, or where legally required. This does not apply to information lawfully public, already lawfully known, independently developed or lawfully obtained without a confidentiality restriction.<\/p>\n\n\n\n 14.2 On request or termination, confidential information will be returned or securely deleted as appropriate, subject to legal duties, necessary records and restricted backups. Personal data is handled under the applicable privacy information and retention requirements.<\/p>\n\n\n\n 14.3 Our Privacy Policy explains how we process personal data and how to exercise your rights. Our Cookies Policy explains cookies and similar technology. Acceptance of these terms is not consent to optional cookies, marketing or unrelated data sharing. Where consent is required, it is sought separately.<\/p>\n\n\n\n 14.4 You can unsubscribe from optional newsletters and job alerts through the relevant communication or by contacting us. Necessary account, booking and transaction messages may still be sent. Advertisers receiving candidate information must use it only for lawful, disclosed purposes and protect it appropriately.<\/p>\n\n\n\n 15 Moderation complaints and account restrictions<\/strong><\/p>\n\n\n\n 15.1 We may restrict or remove content or accounts for breach of these terms, unlawful content, fraud or security risks. Our response will take account of the seriousness, recurrence and impact of the issue and any applicable legal obligations.<\/p>\n\n\n\n 15.2 Where appropriate, we will explain the reason and give an opportunity to correct the issue. We may act immediately where needed to prevent harm, comply with law or protect security, and give information afterwards where lawful. We will provide the notices, reasons and review rights required by applicable law.<\/p>\n\n\n\n